Privacy Notice

The following privacy policy applies to all orders placed by the customer (hereinafter referred to as ”you”) with Shop24Organic hereinafter referred to as “S24O”, "us" or ”we”, at the Shop24Organic website, mobile website, via telephone, fax, email or online order form. It also sets out how we use and protect any information that you give when you use this website.

We committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

  • name

  • contact information including email address

  • other information relevant to our customer offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping and legal compliance

  • We may use the information to improve our products and services.

  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used in order to identify security attacks. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website or the use of the online shop.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

You may request details of personal information which we hold about you under the current law. A small fee of £3 will be payable. If you would like a copy of the information held on you please write to this address.

If you believe that any information we are holding on you is incorrect or incomplete, please update it online or write/email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Be careful

We will never contact you, personally, by phone, postal mail or email and ask you for sensitive information details like bank account numbers, login details, passwords and pins.

If such a fraudulent incident should occur, please contact us immediately.

 

PRIVACY NOTICE

You can use our online shop without giving away any personal data. Personal data will be shared with us only, if you choose to buy from us or contact us by email.

Here you can check, how your personal data will be processed and protected.

Who is in control of your personal data?

Shop24Organic
Ecostonia Ltd
Metsapargi 4-13
30324 Kohtla-Järve
Estonia

Mail: sales [at] shop24organic [dot] net
Phone: +372 5616 4025 (for registered clients only)

Registration number: 12022231
VAT: EE101446291

Data Protection Officer:
We have appointed a Data Protection Officer to ensure that we continuously process your personal data in an open, accurate and legal manner. You can contact our Data Protection Officer at

Shop24Organic
Ecostonia Ltd
Privacy
Metsapargi 4-13
30324 Kohtla-Järve
Estonia

Mail: privacy [at] shop24organic [dot] com
Phone: +372 5616 4025 (for registered clients only)

Registration number: : 12022231
VAT: EE101446291


Where do we store your data?
The data that we collect from you is stored only within the European Economic Area (“EEA”).

Who can access your data?
Your data are shared only within the company. We never pass on, sell or swap your data for marketing purposes to any third parties.

Data that is forwarded to third parties, is only used to provide you with our services. You will find categories of third parties under every specific process below.

What is the legal ground for processing?
For every specific process of personal data we collect from you, we will inform you whether the provision of personal data is statutory or required to enter a contract and whether it is an obligation to provide the personal data and possible consequences if you choose not to.

What are your rights?
Right to access:
You have the right to request information about the personal data we hold on you at any time. You can contact us and we will provide you with your personal data via e-mail.

Right to portability:
Whenever we processes your personal data, by automated means based on your consent or based on an agreement, you have the right to get a copy of your data transferred to you or to another party. This only includes the personal data you have submitted to us.

Right to correct:
You have the right to request correction of your personal data if the information is incorrect, including the right to have incomplete personal data completed.

Right to erase:
You have the right to erase any personal data processed by us at any time except for the following situations:

*you have an ongoing matter with Customer Service
*you have an open order which has not yet been shipped or partially shipped
*you have an unsettled debt with us
*if you are suspected or have misused our services within the last four years
*if you have made any purchase, we will keep your personal data in connection to your transaction for book-keeping purposes according to applicable law requirements

Your right to object to processing based on legitimate interest:
You have the right to object to processing of your personal data that is based on our legitimate interest. We will not continue to process the personal data unless we can demostrate legitimate grounds for the process which overrides your interest and rights or due to legal claims.

Right to restrict:
You have the right to request that we restrict the process of your personal data under the following circumstances:

* if you object to a processing based our legitimate interest, we will restrict all processing of such data pending the verification of the legitimate interest.
* if you have claim that your personal data is incorrect, we must restrict all processing of such data pending the verification of the accuracy of the personal data.
* if the processing is unlawful you can oppose the erasure of personal data and instead request the restriction of the use of your personal data instead
* if we no longer need the personal data but it is required by you to defend legal claims.

How can you exercise your rights?
Please contact our data protection officer in order to exercise your rights.

Right to complain with a supervisory authority:
If you believe, that we process your personal data in an incorrect way you can contact us. You also have the right to raise a complaint to a supervisory authority.

Updates to our Privacy Notice:
We may need to update our Privacy Notice. The latest version of the Privacy Notice is always available on our website. We will communicate any material changes to the Privacy Notice, for example the purpose of why we use your personal data, the identity of the Controller or your rights.

 

Online Purchase

 

Why do we use your personal data?
We will use your personal data to manage your online purchase by processing your orders and returns via our online services and send you notifications of delivery status or in the event of any problems with the delivery of your items.

We will use your personal data to manage your payments.

We will also use your data in order to handle complaints and warranty matters for products.

What types of personal data do we process?
We will process following categories of personal data:

* contact information such as name, address, e-mail address and telephone number (if provided)
* order information
* shopping history

Who has access to your personal data?
Your personal data that is forwarded to third parties, is only used to provide you with the services mentioned above, warehouse and distribution suppliers in connection with the delivery of your order.

Please be aware that these recipient companies may have an independent right or obligation to process your personal data.

What is the legal ground to process your personal data?
The processing of your personal data is necessary for us to fulfil the service of managing and delivering the order to you.

How long do we save your data?
We will keep your data as long as you are an active customer or you decide to terminate the business relationship with us.

Customer services

 

Why do we use your personal data?
We will use your personal data to manage your queries, to handle complaints and warranty matters for products and technical support matters through e-mail or telephone (if provided).

We may also contact you if there is a problem with your order.

What types of personal data do we process?
We will process any data you provide to us, including the following categories:

* contact information such as name, address, e-mail address and telephone number (if provided)
* order information
* all correspondance in the matter

Who has access to your personal data?
Data that is forwarded to third parties, is only used to provide you with the services mentioned above.

What is the legal ground to process your personal data?
The processing of your personal data is based on our legitimate interest.

How long do we keep your data?
We will keep your data for 90 days for telephone and e-mail logs and for 12 months for case management.

For complaints your personal data will be saved for 5 years.

Your right to object to processing based on legitimate interest:
You have the right to object to the processing of your personal data that is based on our legitimite interest. We will not continue to process the personal data unless we can demostrate a legitimate ground for the process which overrides your interest and rights or due to legal claims.

 

Fulfillment of Legal obligations

 

Why do we use your personal data? 
We will use your personal data to comply with obligations in laws, court rulings and decisions from authorites.

This includes using your personal data to collect and verify accounting data to comply with our book-keeping rules.

What types of personal data do we process?
We will process following categories of personal data
*customer number
*order number
*name
*postal address
*transaction amount
*transaction date

Who has access to your personal data?
Your data will be not be shared.

What is the legal ground to process your personal data?
The processing of your personal data is necessary for us to fulfil our legal obligations.

How long do we save your data?
We will save your data in compliance with the book-keeping rules.

 

Cookies

 

A cookie is a small text file that is saved to, and, during subsequent visits, retrieved from your computer or mobile device. If you use our services, we will assume that you agree to the use of such cookie.

How do we use cookies?
We use permanent cookies to store your choice of start page and to store your details if you select "Remember me" when you log in.

We will use cookies to save your favourite products.

We use session cookies for example when you use the product filtration function, to check whether you are logged in or if you put an item in your shopping bag.

What types of personal data do we process?
We will only connect your cookie ID to your personal data submitted and gathered in relation to your account with us.

Who has access to your personal data?
Your data will be not be shared.

What is the legal ground to process your personal data?
We will only connect your cookies to your personal data if you are logged in to your online shop account.

If you are logged in to your account the legal ground is based on our legitimate interest.

How long do we save your data?
We do not save your personal data. You can easily erase cookies from your computer or mobile device using your browser. For instructions on how to handle and delete cookies please look under "Help" in your browser. You can choose to disable cookies, or to receive a notification each time a new cookie is sent to your computer or mobile device. Please note that if you choose to disable cookies, you will not be able to take advantage of all our features.

 

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